Building a billing center for «Alma TV»

Project details

Customer name

Alma TV company

Category

Implementation of BSS/OSS

Date of completion

September 2016

Alma TV has been operating in the telecommunications services market for 24 years, during which time the company was able to successfully attract and serve a significant part of the country's population. In 2014, the operator decided to combine several separate billing systems (both for vendors and installations) in various regions of Kazakhstan into a single full-fledged billing center.

As a result of the tender, the Russian company Forward Telecom became the partner of Alma TV in the implementation of new IT solutions. Alma-TV has chosen Forward Billing as an IT system that allows it to work in high load mode and be able to scale. One of the selection criteria was the financial indicator: the Forward platform was the most profitable. At the same time, the platform has convenient tools for integration, and automation of related business processes, integration with the Call Center, verification of technical connectivity, and automation of mutual settlements with partners (PRM). Forward Billing, Forward PC and Forward BPM, Forward OSS (AMS, TI, SP), Forward eShop solutions were also used in the project.

The process of working

Project task

Combining the branch network into a single settlement center
This need was caused by the desire of top management to establish a unified system for managing settlements with subscribers, which allows them to implement centralized marketing policies and provide convenient management reporting. Without such a tool, it was impossible to collect transparent statistics on customer care and payments in an ever-growing company. Without uniform rules, marketing campaigns throughout the country became time consuming. Due to the fragmentation of billing solutions, the company's management did not always have timely and accurate information about sales in the regions, which reduced the possibility of making correct management decisions. In a saturated market of the telecom industry, a single billing system became an obvious competitive advantage for such a company.

Project plan

Migration of 16 branches in 12 months!

The project teams of both companies were faced with the difficult task of combining all the available scattered information within a single settlement center. As part of this work, it was necessary to agree on the migration formats for each branch and prepare for it, conduct in-depth training for users in the central office and in all 16 branches. Due to the implementation of qualitative planning and parallelization of all the main processes of the project, it was possible to carry out all the work in time agreed by the parties. A typical project plan for the implementation of the Forward complex in a company with a distributed branch structure is as follows:

  • Audit of the company and fixing of all features of its infrastructure
  • Installation of the Forward complex in a single settlement center
  • Integration with the existing IT infrastructure of the company
  • Setting up the company's unified business processes
  • Data migration from individual systems
  • Training company users
  • Acceptance tests

Solution

As a result of the project, data from all disparate regional IT systems were collected, processed and transferred to a shared billing center located in Almaty, in the Alma TV data center. Regional data is divided into separate departments with different levels of access for staff. Key users in all regions of the presence of “Alma TV” were trained in several courses of work with the system and received the appropriate certificates.

“In just 12 months, we carried out comprehensive automation,” notes Maxim Isaenko, Director of Information Technology, Alma TV, “through the introduction of Forward Billing, Forward PC and Forward BPM products. Today, a single billing center “Alma TV” performs the functions of tariffication, subscriber base management, settlements with customers and implements the entire business logic of the company."

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