Automation of IVI partner network management

Project Details

Customer Name

Company "Ivi.ru"

Category

Distribution Management

Date of completion

December 2018

Ivi.ru, a company that provides video services via the Internet on the Russian market (online cinema format), in conjunction with Forward Telecom, the developer of PRMSaaS, has automated business processes for working with partners.

In the middle of 2018, IVI opened an additional channel for the implementation of Smart TV installation services through service centers throughout Russia. Partners began to offer customers scratch cards with an activation code for Smart TV and services for installing applications on various devices. Within the framework of the project, it was necessary to structure the data on the partner network, as well as to ensure the development of the partner network while maintaining the high quality of service for end users. The company was faced with the issue of integrated automation of working with partners from their involvement, training, classification and ranking, information support, calculation of remuneration, performance of reconciliations to the formation of final reports.

The working process

Project task

Building a IVI partner network
The task for Forward Telecom was to streamline interaction with partners. It was decided to introduce the PRMSaaS product and automate a number of IVI business processes for working with a partner network. There was also the task to set up several schemes for calculating partners' remuneration and a set of final accounts. For convenient work of partners, prepare a partner’s personal account.

Project plan

Run in one month!

In just 1 month, the PRM system was set up, and the partner’s personal account was configured with the following parameters: a personalized personal account for partners, several schemes for calculating partner rewards, creating orders by partners and their subsequent implementation. automated.

PRMSaaS cloud solution is a partner relationship management system. The PRM system developed by Forward Telecom allows you to automate most of the business processes for the sale of goods and services through partners. Including: training and certification of partners, order routing, joint marketing campaigns, the calculation of remuneration and ratings, and workflow. A typical draft implementation of Forward PRM is as follows:

  • Fixation of business processes working with partners
  • Installation Forward PRM and Forward eShop
  • Integration with the company's IT infrastructure
  • Setting up the company's business processes
  • Training company users
  • Acceptance tests

Solution

At the moment, the first stage of the implementation of Forward PRM for the work of IVI with its partners has been completed, the system is already actively used in the company. In the future, a phased expansion of the used functionality and active connection of new partners is planned. In the first quarter of 2019, IVI will be able to fully assess the results of the work done and begin to make the most effective use of the partner channel to promote its services.

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