On the application map of a modern telecom operator, “Forward BPM” occupies, as a rule, a central position and is actively used to build business processes of the operator, and a flexible integration interface allows you to organize high-quality interfaces with other systems (CRM, Billing, ServiceDesk, technical accounting, financial system and etc.).
The important point is the high performance of systems of this level, the ability of the system to perform a large number of processes at the same time without losing the declared speed is important. Also, a prerequisite for the use of these systems is the logging of actions and the possibility of convenient further processing of this information, for user training and for optimizing complex processes. The latter is simply necessary when the task is to perform business processes at the stated KPI.
In a number of projects, the “bus” function falls on Forward BPM and the system has to interact with the entire IT environment used in the company. In this case, the order may automatically apply to various external systems for obtaining the necessary information to proceed to the next stage of processing. Based on the results of these orders, the so-called "cross-cutting" business processes are obtained.
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