The use of Forward WFM provides the company with continuous monitoring and optimization of the cost of using the available or attracted resources required to complete the company's tasks. From a global architecture point of view, the system works closely with Forward BPM and is usually tied to the company's current business processes. However, the system can be used separately in integration with the external IT environment of the client.
Forward WFM receives input tasks for installation or service repair coming from a CRM, BPM or SD company, performs the necessary planning of free resources and generates the necessary set of documents for the execution of works and receiving a team of consumables. To do this, the system makes a request to the warehouse system for the availability of the required amount of these materials.
For fixation by the adjuster of the results of work at the client’s facility, the corresponding mobile application is often used. Fixed as a place (geolocation) and the time of service, and important to speed up the business process connection parameters. After performing the work and fixing the result, the system transfers the task to the BPM system for its further implementation by various services of the company.
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